Refund policy
At Diaza Sportswear we want every customer to be happy with their order. Please read this policy carefully before placing your order so you know exactly what to expect.
1. Before Your Order Ships
Order Modifications
Need to change something? You have 6 hours from the time you place your order to request any modification — size, color, quantity, or design.
Contact us right away at customerservice@diaza.com or call (866) 850-3603 with your order number and the change you need. We’ll do our best, but we cannot guarantee changes if the order has already moved to production or fulfillment.
⚠ After 6 hours, your order is processed as-is and no modifications can be made.
Order Cancellations
You may request a cancellation within 2 business days of placing your order. Cancellations are not automatic — they require approval from our team.
If approved, a 10% cancellation processing fee will be deducted from your refund to cover payment and administrative costs.
• Cancellation window: 2 business days from order date
• Requires Diaza approval
• 10% cancellation processing fee applies to all approved cancellations
• Requests after 2 business days will not be accepted
⚠ Customized orders: once a proof is approved and production begins, cancellations are not accepted under any circumstances.
2. Returns & Exchanges
We accept returns within 7 calendar days from the date your order is delivered. Returns are accepted for the following reasons only:
• Manufacturing or factory defect
• Item arrived damaged or incorrect (Diaza’s error)
• Size exchange — if you ordered the wrong size (fees apply, see below)
Conditions — All Returns
To be eligible for a return, your item must:
• Be unworn, unwashed, and unaltered
• Have all original tags attached
• Be in its original packaging
• Be pre-authorized by our team before shipping it back
⚠ Items sent back without prior authorization will not be accepted, refunded, or reshipped.
How to Start a Return
Email customerservice@diaza.com with your order number and the reason for your return. If approved, we’ll send you instructions on where and how to send the item.
Ship your approved return to:
Diaza Sportswear — Returns Department
10 McKinley, Linden, NJ 07036
⚠ The customer is responsible for all return shipping costs. Diaza does not provide prepaid return labels.
Size Exchanges
If you need a different size due to your own sizing error, an exchange can be requested within the 7-day return window. Please note the following fees and conditions:
• A 10% restocking fee will be applied to each exchange
• You are responsible for return shipping costs
• You are responsible for shipping costs on the new item
Exchange Limit Per Order Diaza Sportswear allows a maximum of 2 exchanges per order. Once 2 exchanges have been processed on a single order, no further exchanges will be accepted regardless of reason. Each exchange is subject to the 10% restocking fee and all applicable shipping costs.
⚠ Size exchanges are NOT available on customized orders or international orders.
3. What Cannot Be Returned or Refunded
The following are strictly non-returnable and non-refundable:
Customized Orders
Any item personalized with names, numbers, logos, custom colors, or team designs is a final sale. No returns, exchanges, or refunds are offered.
For custom and team orders, you will receive a digital proof for approval before production begins. By approving the proof, you accept full responsibility for all details — spelling, sizing, colors, and layout. Diaza is not liable for errors in customer-submitted information.
The only exceptions are:
• A confirmed factory defect
• Diaza shipped something different from the approved proof
⚠ If you receive a defective or incorrect custom item, contact us within 7 days of delivery with photos.
Clearance & Final Sale Items
All clearance and final sale items are sold as-is. No returns, refunds, or exchanges — no exceptions.
The only exception is if Diaza shipped the wrong item or there is a confirmed factory defect. Contact us within 7 days of delivery.
Please note: Hatrick boxes are not eligible for returns or refunds under any circumstances.
International Orders
All international orders are final sale. We do not accept returns or size exchanges on international orders.
If you received a defective or incorrect item on an international order, email customerservice@diaza.com within 7 days of delivery with your order number and photos.
Other Non-Returnable Items
• Items returned without prior authorization
• Items that have been worn, washed, or altered
• Gift cards
• Items reported after the 7-day return window
4. Refund Process
Once your returned item is received and inspected, we will notify you whether your refund was approved or denied. If approved, the refund will be issued to your original payment method, minus any applicable fees (restocking or cancellation processing fee).
Please allow 5–15 business days for your bank or credit card company to process and post the refund. Processing times vary by financial institution.
Refunds are issued to the original payment method only. We do not issue refunds via cash, check, or alternative methods.
Questions? Contact Us
For any questions about your order, a return, exchange, or this policy, reach out before taking any action. We’re here to help.
Email: customerservice@diaza.com
Phone: (866) 850-3603